Integrated Behavioral Health

Access to behavioral health care remains a significant challenge across the United States. In fact, nearly 50% of all behavioral health disorders are treated exclusively by primary care physicians. The Collaborative Care Model addresses this gap by integrating behavioral health services into everyday medical care, patients receive timely, comprehensive treatment with the comfort and familiarity of their providers, reducing barriers to access and improving outcomes. CoCM is first and foremost a telehealth-based program that allows patients to receive virtual consultations, making care more accessible and efficient. It addresses a wide range of behavioral health issues—most commonly depression, anxiety, and substance or alcohol use disorders—directly within the primary care setting. CoCM enables primary care providers to identify high-risk patients early and coordinate preventative care through a collaborative, team-based approach.

How It Works

Instead of months-long waits to see a behavioral health specialist, patients can receive mental health care quickly and conveniently—often within days—through CoCM. The primary care provider identifies patients who may benefit from support, and a behavioral health team steps in to offer coordinated, evidence-based treatment. Care is delivered through ongoing virtual or in-person touchpoints, making it easier for patients to stay engaged in their treatment.

Team-Based Integrated Care

A unified team of medical and behavioral experts collaborating through shared care plans and patient registries to deliver consistent, high-quality care.

Value-Based and Accessible

CoCM makes quality mental health care accessible with low costs and frequent, timely visits that support consistent patient progress.

Personalized Support

Each patient receives a personalized care plan guided by regular clinical assessments. Treatment adjusts as needs change, backed by strong research and high satisfaction rates.

Benefits For Patients:

Patient Experience

Patients receive continuous and coordinated care, not fragmented.

Timely Access to Care

Fast, efficient access to services enables early intervention and better outcomes.

Holistic, Integrated Approach

Seamlessly combines behavioral health and chronic disease management for comprehensive, whole-person care.

Centralized, Coordinated Services

All care delivered in one place, with streamlined communication among providers and patients.

Personalized Treatment

Tailored care plans designed to meet each patient’s unique needs and circumstances.

Empowering Patient Education

Practical resources that support self-management, boost confidence, and encourage active participation in care.

Electronic Health Record

Have patient records and treatment plans all in one place.

Enhanced Monitoring & Follow-Up

Continuous progress tracking ensures care remains effective and responsive.

Higher Patient Satisfaction

Integrated, compassionate care improves patient experience and trust.

Benefits For Providers:

Reduced Workload & Provider Stress

Delegating care coordination and behavioral health services eases administrative burden and supports clinician well-being.

Improved Clinical Decision-Making

Integrated care models enable faster, more informed decisions, leading to better patient outcomes.

Enhanced Operational Efficiency

Streamlined workflows and support systems increase productivity across the care team.

Access to Specialized Expertise

Providers benefit from targeted insights and tailored treatment plans developed by behavioral health professionals.

Higher Patient Satisfaction

Coordinated, personalized care enhances the overall patient experience and engagement.

Stronger Financial Performance

Value-based care models and improved patient retention contribute to increased revenue and long-term sustainability.

Billing (For Providers)

There are four CPT codes that providers can use to bill for the Collaborative Care Model

99492 is used to bill the first 70 minutes in the first initial month of collaborative care
99493 is used to bill the first 60 minutes in any subsequent months of collaborative care
99494 is used to bill each additional 30 minutes in any month. It can be used in conjunction with 99492 or 99493
G2214 is used to bill for the first 30 minutes in the first month of care or any subsequent month